TERMS AND CONDITIONS

MiraKal Services Ltd strongly advises reading and understanding our Terms and Conditions. We keep the right to vary our terms and conditions occasionally without notice. We will notify you of the changes by posting the updated version on this website.

By booking cleaning or other services with MiraKal Services Ltd via phone or e-mail, you agree to be bound by these Terms and Conditions.

If there is anything you do not understand or disagree with, please e-mail us at info@mirakalservices.co.uk

 

END OF TENANCY CLEANING / ONE-OFF CLEANING

1. A minimum duration of 4 hours per cleaning visit applies.
2. The Customer agrees that it is their responsibility to ensure that hot water and electricity are running on the premises where the service will occur.
3. If the fridge/freezer is to be cleaned, this must be switched off and defrosted thoroughly before our visit. The duration of the cleaning visits makes it impossible to defrost and clean within a visit.
4. When you book an end-of-tenancy clean, we strive to complete the work to a satisfactory level. If a third party is to be present while we are working, this may only invalidate any guarantee if previously stated in writing that we will honour the warranty.
5. When you book an end-of-tenancy clean, you should know that all your belongings (food, bed linen, hangers, soap, dishes, clothes, etc.) will be disposed of. We could only keep some of the above if you arrange it before cleaning.
6. We will clean domestic appliances as thoroughly as possible, using appropriate materials and solvents. However, if appliances have not been cleaned thoroughly and regularly since purchase, they may carry ingrained stains that we cannot remove and for which we will not accept liability.
7. End of Tenancy Cleaning / One-Off cleaning does not include cleaning of walls, ceilings, curtains, exterior windows, balcony, patio, gardens, washing up, laundry and professional carpet and upholstery cleaning. If any of the additional services are required, they have to be agreed upon, booked in advance, and paid for
8. We only take rubbish away if service is booked.
9. We do not move any heavy furniture or white goods. This policy is in place to ensure the safety of your property and our staff. If you require any specific areas to be cleaned, please ensure they are accessible before our arrival.
10. If any sockets or items are deemed unsafe, our staff will not clean or touch that area, and we must be told before work commences.
11. If we have to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out, then a £15.00 charge will apply.
12. MiraKal Services Ltd. is not responsible for triggering alarm systems. Customers should give special instructions for deactivating/activating household alarm systems.
13. Occasionally, we take photos and videos of our work for marketing and social media purposes. Please let a team member know if you want us to refrain.
14. All parking charges for car parks or permits must be arranged before work commences.

 

CARPET/ UPHOLSTERY/ MATTRESS CLEANING

1. All carpet, upholstery, and mattress cleaning orders are subject to £100 minimum call-out charge.
2. MiraKal Services Ltd uses the average national room sizes when providing quotations over the phone.
3. The Customer agrees that they are responsible for ensuring that hot water and electricity run on the premises where the service occurs.
4. MiraKal Services Ltd cannot accept liability for carpets that shrink when cleaned because they were fitted poorly in the first place.
5. MiraKal Services Ltd cannot guarantee that all stains will be removed, but we can ensure that the area will be disinfected and sanitised.
6. MiraKal Services Ltd cannot accept responsibility for damage incurred should you replace heavy furniture on a carpet we have cleaned but have not been allowed to dry thoroughly.
7. MiraKal Services Ltd cannot accept responsibility for the wear or fading of fabrics that may appear more evident once we have cleaned them, removing dirt that helped to obscure the problem.
8. Carpet cleaning as part of an end-of-tenancy booking is not included in the 24-hour guarantee that covers the End-of-Tenancy cleaning.
9. All parking charges for car parks or permits must be arranged before work commences.

 

REGULAR DOMESTIC / OFFICE CLEANING

1. A minimum duration of 3 hours per cleaning visit applies.
2. The Customer agrees that they are responsible for ensuring that hot water and electricity are running at the property where the service occurs.
3. If any sockets or items are deemed unsafe, our staff will not clean or touch that area, and we must be told before work commences.
4. We cannot guarantee the same staff for every cleaning.
5. Cleaning of blinds is only included if asked for this service at the time of booking, and extra time is agreed upon.
6. If extra time is booked for oven cleaning on a regular cleaning visit, the oven will be cleaned to a domestic standard. You can always book a professional oven cleaning service with us at an additional cost.
7. Any extra work must be agreed upon with the office before the cleaning as additional time and charge might need to be added.
8. Maximum 3 step ladder of height our cleaners will work to we will clean at this mentioned.
9. All parking charges for car parks or permits must be arranged before work commences.

PAYMENTS

MiraKal Services Ltd. accepts payment for cleaning and all other services in cash, bank transfer, or cheque in British Pounds. We do not take payments by credit or debit card.

 

1. For Regular cleaning, MiraKal Services Ltd. will e-mail a monthly invoice at the end of each month, which must be paid via online bank transfer, cheque, or cash 7 days after receiving it.
2. For Office cleaning businesses to business rule of 30-day payment apply
3. For an end-of-tenancy or One-off clean, payment is requested at least 48 hours before the clean occurs. Once the payment has been processed and verified, MiraKal Services Ltd. will send you an invoice.
4. Payment is requested for carpet/upholstery and mattress cleaning on the day of the session.
5. The Client understands that any ‘late payments’ will be subject to additional charges, which cover a fixed charge, plus interest if any additional reasonable costs are incurred.
6. MiraKal Services reserves the right to suspend cleaning services if monthly/advance payments are missing or not paid within the period.

 

CANCELATIONS OR REARRANGING BOOKING

The Customer agrees to pay the total price of the cleaning visit if:

1. The Customer cancels or changes the date/time less than 24 hours before the scheduled regular domestic/office cleaning appointment and 48 hours for end-of-tenancy/one-off cleaning.
2. There is no one home to let us in, or there is a problem with the Customer’s keys. If keys are provided, they must open all locks without special effort or skills.
3. There is no water or electricity on the property.

 

CLAIMS AND COMPLAINTS

1. All complaints must be received in writing by text or e-mail within 24 hours of the service’s completion. Failure to do so will entitle the Customer to nothing.
2. The Client understands that he/she/they is not entitled to any refunds after the work.
3. We may require access to the property to return and re-clean any part of your premises about which you have complained. During that time, you must be present at the property to discuss the issues and approve our rectification.
4. MiraKal Services reserves the right to return an employee at most once.

 

1. We may require access to the property where damage has occurred within 24 hours of your reporting the matter to inspect and make arrangements to address the issue.
2. Where damage is shown to have been caused by MiraKal Services Ltd, or where we accept liability, MiraKal Services Ltd will pay for the repair of the damaged item. If the item cannot be repaired, a replacement cost will be offered, considering its age and condition, or payment due from the MiraKal services insurance policy, if applicable. You must complete the agreed fee for cleaning services as booked to benefit from this compensation.
3. MiraKal Services reserves the right not to be responsible for a visit’s delay due to traffic congestion, postponed service due to broken equipment or staff sickness, job not completed due to lack of hot water or power, or third party entering or present at Client’s premises obstructing the process.

 

LIABILITY

MiraKal Services Ltd reserves the right not to be liable for:

1. Cleaning jobs are incomplete due to a lack of hot water or power.
2. Third-party entering or present at the Customer’s premises during the cleaning process.
3. Any damages caused by faulty or not in full working order detergents or equipment supplied by the Customer.
4. MiraKal Services Ltd requires all fragile or easily damaged items to be previously secured or put aside. Items excluded from liability are cash, art, jewellery, antiques, antiquities, heirlooms, and other items of sentimental value. Liability for the loss or damage of personal or sentimental items is limited to the present value of equivalent, new items only. We recommend that items considered irreplaceable (monetary or sentimental significance) be stored out of our team’s reach during the cleaning and excluded from the cleaning schedule.

 

PRIVATE USE OF STAFF

1. The Customer is liable for an employment referral fee of £700 per person should they directly employ (either legally or on a cash basis) anyone currently employed or subcontracted by MiraKal Services Ltd or a past cleaner introduced to the Customer by MiraKal Services Ltd. The Customer agrees to pay this fee whether they notify MiraKal Services Ltd of their action or MiraKal Services Ltd discovers this employment independently at any time after it occurs.